ARTICLES / Viewing protocol

Seller Claims vs Evidence: Build a Used-Car Viewing Record

Separate what the seller says, what you observe and what remains unverified in a clear used-car viewing record.

Use three columns of thought

A viewing produces several kinds of information at once. The seller explains the car, you notice details, and new questions appear. If those are written as one flowing paragraph, it becomes difficult later to distinguish a statement from an observation.

Use three categories: seller claim, evidence or observation, and unanswered question. They are record labels, not grades. A claim can be accurate, an observation can be incomplete, and an open question may require a professional inspection to resolve.

Write the claim without upgrading it

Record the seller’s wording as closely as practical and identify it as their statement. “Seller says the tyres were replaced last year” is more precise than “new tyres.” If the seller shows an invoice, record that separately with its date and the relevant details.

Do not silently replace a claim with your interpretation. A phrase such as “well maintained” can mean different things to different people. Ask which records support it, then note what was actually available during the viewing.

Describe what you can point to

An observation should be specific enough to locate again. “Mark on the lower edge of the rear left door, photo 07” is more useful than “bodywork questionable.” Keep the location, image reference and uncertainty together.

Avoid diagnosing the cause from appearance alone. A photograph can document a visible mark without establishing the repair history behind it. Similarly, a clean-looking component does not demonstrate that it works correctly. Use the record to guide a question rather than to create an unsupported conclusion.

Compare the records, not just the impressions

When considering two cars, use the same categories for each. A blank field means you have less information, not that the car has passed that check. The comparison worksheet intentionally produces no overall score, winner or buying recommendation.

Before deciding on a next step, review which questions matter enough to ask again or bring to an independent inspector. Include the original observation alongside the question so the inspector can understand why it arose.

CarTick helps keep these records together on your iPhone. The free web worksheet offers a printable way to practice the structure, with entries held only in the current page. Save your copy before leaving. Neither version certifies the vehicle or replaces a professional inspection; the benefit is a clearer account of what you know and what you still need to establish.